Premium technical support levels and fees
LEVEL 1 – FREE
- Free installation once a month
- Operation system update support
- Restart
- Return ticket for 6 hours (09: 00-18: 00)
LEVEL 3 – 35 USD
- Daily server check
- Free reinstallation
- Troubleshoot system network problems
- Backup and restore
- Database and mail problem tracking
- IPv4 / IPv6 definition, modification and routing
- Define rDNS records
- Operation system update support
- Backup field (last 5 days)
- Restart
- SSL foundation and installation
- 3 hour ticket return (09: 00-19: 00)
LEVEL 4 – 70 USD
- Ping Monitoring
- (Service Monitoring (http, smtp, mysql …)
- Free reinstallation
- Troubleshoot system network problems
- Backup and restore
- IPv4 / IPv6 definition, modification and routing
- Define rDNS records
- Failover IP support
- Operation system update support
- Virtualization and VM setup
- Backup area (20 days)
- Restart
- SSL foundation and installation
- 30min ticket return (09: 00-22: 00)