Premium technical support levels and fees

LEVEL 1 – FREE

  • Free installation once a month
  • Operation system update support
  • Restart
  • Return ticket for 6 hours (09: 00-18: 00)

LEVEL 3 – 35 USD

  • Daily server check
  • Free reinstallation
  • Troubleshoot system network problems
  • Backup and restore
  • Database and mail problem tracking
  • IPv4 / IPv6 definition, modification and routing
  • Define rDNS records
  • Operation system update support
  • Backup field (last 5 days)
  • Restart
  • SSL foundation and installation
  • 3 hour ticket return (09: 00-19: 00)

LEVEL 4 – 70 USD

  • Ping Monitoring
  • (Service Monitoring (http, smtp, mysql …)
  • Free reinstallation
  • Troubleshoot system network problems
  • Backup and restore
  • IPv4 / IPv6 definition, modification and routing
  • Define rDNS records
  • Failover IP support
  • Operation system update support
  • Virtualization and VM setup
  • Backup area (20 days)
  • Restart
  • SSL foundation and installation
  • 30min ticket return (09: 00-22: 00)